Transforming the Product Page Experience

On e-commerce sites, shoppers often struggle to find the technical information they need to make a decision. This challenge affects nearly 87% of visitors and frequently leads to cart abandonment or questions sent by email where the average response time can reach up to 48 hours. By then, the customer has already left.

Dialog AI tackles this issue with a new approach: embedding an AI Shopping Agent directly on product pages to provide instant, personalized answers.

Meeting Customer Needs in Real Time

Take, for example, a product page featuring a dietary supplement with hyaluronic acid.

With Dialog’s AI Shopping Agent, users can ask precise questions such as:

"What’s the difference between hyaluronic acid taken as a supplement and the one applied topically?"

The agent leverages the site’s own data to deliver clear, accurate explanations. It might highlight that the two forms of hyaluronic acid are complementary:

• One works from the inside to hydrate the skin deeply.

• The other works on the surface for targeted results.

If the site includes educational articles or detailed content, the AI Shopping Agent can integrate this information into its answers, further enriching the customer experience.

Driving Sales Through Smart Recommendations

The AI Shopping Agent doesn’t stop at answering questions. It also analyzes user intent to recommend relevant products.

In the hyaluronic acid example, it might suggest a serum to complement the supplement, helping increase the average basket size.

By proactively guiding shoppers, Dialog AI turns browsing into a seamless, informative journey while creating more sales opportunities.

Integrated and Intuitive

Dialog’s AI Shopping Agent integrates directly into product pages for a smooth and natural experience:

• Frequently asked questions are suggested automatically.

• Shoppers can easily ask their own questions.

The objective: recreate the value of speaking with an in-store advisor online.

Measurable Results

By adding an AI Shopping Agent to product pages, brands can:

• Provide real-time answers to visitors.

• Increase customer satisfaction.

• Maximize conversion opportunities.

With Dialog’s solution, brands like OhMyCream elevate the shopping experience while boosting revenue growth.