Question 1

How can an AI assistant help my store?

Accepted Answer

It closes the gap between what a shopper needs to know and what your product page happens to say. Most visitors who leave without buying are not price-sensitive, they are unsure: whether the product suits their skin, fits their space, works with the equipment they already own. Dialog answers those questions in context, on the page, at the moment of hesitation, and recommends a different product from your catalog when the one on screen is not the right fit.

Question 2

How is this different from the chatbot we already tried?

Accepted Answer

Placement and purpose. A support chatbot sits in the bottom-right corner, signals that something has gone wrong, and gets 3 to 5% interaction from the visitors who see it. Dialog sits directly below the Add to Cart button with one to three suggested questions already visible, is pre-sale only, and gets 15 to 20% interaction. Same technology family, entirely different moment in the journey.

Question 3

What does it need to know to be useful?

Accepted Answer

Your catalog and live stock are connected automatically. Beyond that, you decide: SEO articles, uploaded PDFs, and a dedicated metafield where you paste anything the catalog does not carry. Several brands upload the training manual they give new in-store staff, which is the fastest way to give the agent the same knowledge as your best advisor.

Question 4

What happens when the AI does not know the answer?

Accepted Answer

It says so rather than inventing an answer, and can redirect to a contact page, an email address or WhatsApp. Every one of those moments lands in the Missing Info dashboard, product by product, so you can see exactly which page is missing which information. Brands typically run this below 5% of conversations.

Question 5

Do you offer a free trial?

Accepted Answer

Yes. You can try Dialog free for 14 days, with your real catalog and your real traffic. Setup takes about 30 minutes on Shopify, and you'll see your first results in your dashboard within 5 days, no commitment, no integration headache.

Question 6

Can I see a live demo of Dialog?

Accepted Answer

Of course. Book a 30-minute call with our team and we'll walk you through Dialog on a brand similar to yours including the dashboard, the A/B testing, and how your agent gets deployed across your site and AI assistants. Book a demo → https://demo.askdialog.com/?lang=en

AI Assistants that Boost Conversions

Build your AI-powered storefront

We train your Dialog agents

We encode your brand

We assist your visitors

Increase conversions

Decrease returns

Increase the AOV

Works with any store

Powerful AI. Real Results.

Frequently asked questions.